Machine selection
Review the container drawing or sample, material, target output, cavity plan, voltage and existing mold before recommending a platform.
Service & support
Support that starts before the machine ships.
The most valuable service is getting the specification right. After that, the project needs a clear installation, training, spare-parts and support plan — documented in the contract, not left to assumptions.
Mold and line coordination
Check the mold interface, platen size and platen spacing, take-out arrangement, chilling and air supply so the machine is not specified in isolation.
Installation and training
Installation, commissioning and operator training can be arranged. The exact scope, duration and cost are confirmed in the sales contract.
Spare parts and technical support
Agree a recommended spare-parts list at order. Remote support and on-site service can be discussed according to the destination and project.
What to prepare for a fast start
The inputs that shorten the back-and-forth.
A complete input set lets the team check the platform, mold interface and utility plan in one pass.
- Container drawing, 3D file or physical sample
- Material grade and recycled-content target
- Target output in good parts per hour
- Existing mold drawings and dimensions, if any
- Destination voltage, frequency and air supply
- Installation site constraints and planned start-up date
Commercial terms
Warranty period, lead time, payment schedule, installation scope, training days and response times are defined in the quotation and contract. This page does not publish generic promises that may not match a specific market or order.
Service questions
Service questions, answered plainly.
The answers here describe what can be discussed. The binding scope is the signed contract.
Can installation and training be included in the order?
Yes, it can be arranged. The scope, duration, cost and number of technicians are confirmed in the sales contract.
How are spare parts handled?
Agree a recommended spare-parts list at order. Availability and lead time depend on the part and destination; ask for the current list.
Is remote support available?
Remote diagnosis can be discussed for the installed configuration. The support channel, response time and any charges are defined in the service terms.
Next step
Plan the support scope with the machine.
Tell us the destination, start-up target and what your team can handle on site. Installation, training and spare parts can then be scoped realistically.